Katerno - Great Deals for any Budget
GREAT DEALS FOR ANY BUDGET.
 
 
Description

Katerno Store is a consumer electronics reseller which focuses on getting the best prices for our customers while at the same time offering exceptional customer service. We have been in business since 2008 and are continuously looking for more great deals for our customers.

ABOUT US

Customer Service

Offering the best possible customer service for our customers is what allows us to stand apart from our competition.

Whether you have questions about a product or you need a product recommendation, our experienced customer service team is always ready to help.

Our relationship with manufacturers allows us to get the most accurate product information, Enabling us to help answer any questions or concerns about our products.

We strive to always have on time or faster than expected delivery times for all our products.


Pre and post sales support

If you are not sure about product compatibility our sales support staff will help answer any questions you may have about any of our products.

After you complete your purchase with us the level of product support we provide does not diminish. We will try our best to resolve any issues you may have with the products we sell.



Flexibility

We not only serve USA, we sell our products worldwide too many consumers and companies around the globe.

We try our best to accommodate any special needs you may have when ordering a product such as special shipping requirements or product reconfigurations.



Experience

Katerno sales representatives provide solutions to not only the general consumer but to educational institutions, federal agencies, and medical solution providers. We also provide technology solutions to international corporations.

Our sales team at Katerno is ready to help any type of business, from small work from home businesses to fortune 500 companies.




Katerno Inc

169 54th St, Unit 5
Brooklyn, NY 11220
1-800-810-7460

 
Tax Policy
New York and California residents are subject to sales tax.

Shipping Policy

When does my product ship?

Most products are shipped the same day the order is placed as long as it is before 3PM EST unless specified otherwise on the product detail page. Some items ship directly from the manufacturer and may take 3 - 5 days before the product is shipped. Shipping may be delayed if there is a problem processing the credit card information.

What shipping carriers do you use?

We mainly use Fedex / UPS to ship items within the United States. For bulk orders or orders for large/heavy items such as tv's, we may use freight carrier service from Manna Logistics or Roadway to ship the products. If you prefer us to use a specific carrier of your choice you may contact us after placing your order to arrange the shipment. In certain cases we also allow the use of the customers own accounts with Fedex, UPS, or Roadway to ship products.

How much does it cost?

You can see the shipping cost of your order on your shopping cart. Note that some large items such as TV's 32" or greater have high shipping cost due to the fact that they require "White-Glove" Delivery. Where a special truck is used to deliver the units.

*Shipping cost to Hawaii, Alaska, United States Virgin Islands, Puerto Rico, Guam can be higher. Please contact Katerno Sales Team for the shipping quote.

Shipment of Knives

Due to new laws in New York State we can not longer sell or ship locking/folding knives, fixed blades or swords to residents of New York State.

Return Policy

Returns without an RMA number issued by us will not be accepted. All product returns must be shipped back to us within the grace period (please see below) with proof of delivery in order for it to be valid.

New Product Return

  • Return for refund within: 21 days
  • Return for replacement within: 21 days

Refurbished or Open-Box Product Return

  • Return for refund within: 15 days
  • Return for replacement within: 15 days
*Exceptions do apply. Please read the full policy for all returns details and conditions.

Refunds/returns are subject to a 15 - 20% restocking fee depends on the brand. Exceptions are projector lamps are subject to 25% restocking fee; iTouchless (25% restock fee); PureWater 2GO (20% restock fee); Meyda (30% restock fee); Napier (25% restock fee); First Aid Only (20% restock fee); Open Air Cinema (20% restock fee). Most items have manufacture warranty coverage.  You may contact the manufacturer to fix any product problems or defects. All returns require an RA number and transportation charges are to be paid by the customer. Cost of shipping and return shipment is non-refundable by Katerno.  If an item that is returned to us is found to have no problems it will be shipped back to its owner on the buyer’s expanse. All returns must be in resellable condition.

    Exchanges:

    If you purchased a product from Katerno Store that you wish to exchange for an alternative, you can return the item for a refund (please check with our customer service for the refund detail) and simply place a new order for the item you desire. We do not apply a refund credit towards your new purchase.

    Defective Items:

    An item that was discovered to be defective upon receipt will be replaced. You must notify us within 7 days of receipt of the defective product inorder to recieve a DER (defective exchange request) to validate the replacement. After 7 days any replacement must go directly through the manafacturer under the USA Manafacturers Warranty, as per their request.

    Damaged Items:

    All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only.
    For all oversized televisions, the tv must be inspected on arrival. Please plug it in as soon as possible to complete full inspection. If your tv has been damaged in transit, please refuse delivery if the driver is still at your location. If the driver has already left, call us right away as we only have within 48 hours to start an insurance claim to replace the tv for you. After 48 hours of when you sign for your television delivery, you the customer are 100% liable for any damage to the tv.

    Return Shipping:

    If an item you received is defective / damaged, we will certainly replace the item with a new one, however, we do not cover or reimburse the shipping cost for returning defective merchandise back to our fulfillment center.

    Sending Replacements:

    We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within 2 - 3 business days following our receipt of your return. Please allow additional processing time after Holidays. It is our goal to ship a replacement as quickly as possible, however, we do not send replacements before we receive and inspect the returned merchandise. To receive a replacement more quickly, you may place a new order for the same item, and we will issue a refund for the return unit, upon completion of our return process.

Order Cancellation Policy

  • Orders that have already been shipped cannot be cancelled. If the customer no longer wants the product, standard return policy will be followed which may include a restocking fee. We will try our best to stop the shipment once cancellation is requested however if the shipment cannot be stopped the customer will have to follow standard return procedure.
  • For products that ship directly from the manufacturer or are special ordered; The order can only be cancelled within 24 hrs of placing the order, after which the order cannot be cancelled or there will be 2% special order cancallation fee (based on order total) applied to the credit depends on the manufacture policy. For more details, please contact our customer service at 1-800-810-7460.

Refusal Policy

  • Shipped items that are either refused by the customer or in the event continual delivery attempts fail, will be returned and credited for the product cost and tax, less 20% restocking fee and the shipping cost. Please allow 3 to 4 weeks for a credit to be issued. It is the customer's responsibility to make immediate and adequate arrangements with the shipping company to accept a shipment in the event of a failed delivery.

Shipping Policy

  • It is the customers responsibility to make sure a correct shipping address is entered. If a package is re-routed either by the customer or by Katerno (with a request from the customer). The customer will be responsible to pay any fees incurred on the shipment. The fee is normally $15 per package per re-route.

Please Note:
Certain brands may be non-returnable, this includes new and recertified products. Please call us at 1-800-810-7460 to find out if a product can be returned.


Television sets 37" or larger may be non-returnable. The personal hygiene items (BioBidet) may not be returned if the box has been opened. Problems with the items will have to be solved by the manufacturer warranty directly.

All software products are non-refundable.

For returns on defective products which require the customer to ship back the original item after the new unit is delivered; If the original unit is not shipped back to our warehouse within 2 weeks, the customer will be billed for both the original and the replacement units with the shipping charges.

Manufacturer's Warranties

Katerno does not offer any product warranties. However, many of the products available are covered by Manufacturers' Warranties. If a product is covered by a manufacturer's warranty, it will be stated on that product's web page. Manufacturers' warranty details are typically available at the manufacturer's website.

Products that state "This item can be returned to the product manufacturer only" must be returned directly to the product manufacturer for repair or replacement, unless otherwise required by law. For these items, the warranty policy provided by the product manufacturer explicitly requires that any returns, repairs etc. be requested and processed directly by the consumer (or "end-user") of the item.

Open box returns
Katerno.com does not honor or refund merchandise that was deemed opened or accidentally opened. This includes all new and refurbished sold products.

Damaged Shipments
If you receive a shipping carton that shows obvious damage and was delivered from a recognized commercial carrier such as UPS, FedEx, etc., then refuse the shipment and contact us immediately. If upon opening a carton you discover concealed damage, contact us right away to arrange for an inspection.


Contact Us

Office Location

Katerno Inc
169 54th St, Unit 5
Brooklyn, NY 11220
There are is no pickup from the office location, products ship from various warehouses nationwide.

Office Hours: Monday - Friday 10:30 AM - 5:30 PM (EST), excluding holidays.


General Office Phone

1-800-810-7460 | Monday - Friday 10:30AM - 5:30PM (EST), excluding holidays.
If you can not reach our customer service representatives over the phone please email us and we will respond to your inquiry within 24hrs.
sales@katerno.com

Order Information

orders@katerno.com
(Please include order number for inquiries on an order)

General Fax (Fax all PO's to the following number)

Send all faxes to:
646-417-7910

Katerno Inc. 169 54th Street Suite 5 Brooklyn, NY 11220   Phone#: 1-800-810-7460 | Email: sales@katerno.com   © 2008 - 2013 Katerno Inc. All rights reserved.